Faqs


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A white triangle with a shadow on a white background.

FREQUENTLY ASKED QUESTIONS

  • What type of warranty do you offer on repairs?

    We offer a lifetime warranty on all work performed for as long as you own the vehicle. Our goal is to ensure your complete satisfaction and stand behind every repair we do.

  • Do I need an appointment for an estimate?

    While walk-ins are welcome, we recommend scheduling an appointment to ensure we can give you the time and attention needed to provide an accurate and thorough estimate.

  • Will you work with my insurance company?

    Yes, we work with all major insurance companies and can assist with the claims process from start to finish. Our team will help make the process as smooth and stress-free as possible.

  • How long will my repair take?

    Repair times vary depending on the extent of the damage, parts availability, and insurance approvals. We’ll give you a detailed timeline upfront and keep you updated throughout the process.

  • What steps should I take following a vehicle collision to begin the repair process?

    Following a collision, prioritize safety and seek medical attention if needed. Once the scene is secure, document the damage, gather insurance information, and schedule an inspection with a qualified repair facility to assess and initiate the repair process.

  • How long does the auto painting and refinishing process typically take?

    The duration depends on the extent of the damage, the number of affected panels, and the type of finish required. Most refinishing jobs are completed within several days, though more complex projects may take longer to ensure quality and proper curing.

  • Is paintless dent repair suitable for all types of dents?

    Paintless dent repair is effective for minor dents where the paint remains intact and the damage is not located on the edge of a panel. Severe dents, paint damage, or sharp creases may require conventional repair methods.

  • How can I determine if my vehicle's frame is misaligned after an accident?

    Common indicators of frame misalignment include uneven gaps between body panels, irregular tire wear, poor handling, or visible distortion. A professional evaluation using frame measuring and straightening equipment is recommended to ensure structural integrity.

  • Can scratches and bumper damage be repaired without replacing components?

    In many cases, scratches and bumper damage can be restored through sanding, reshaping, and refinishing. However, if the damage affects the structural function or attachment points, replacement may be the more appropriate solution.

  • Under what circumstances should a fender or panel be replaced instead of repaired?

    Replacement is typically recommended when a fender or panel is significantly deformed, corroded, or compromised beyond repair. Minor dents or abrasions can often be repaired effectively without the need for full replacement.

  • Is recalibration of safety systems required after windshield or auto glass replacement?

    Yes. Vehicles equipped with advanced driver assistance systems (ADAS) often require recalibration following windshield replacement to ensure proper functionality of features such as lane departure warnings and adaptive cruise control.

  • Can you assist with the insurance claims process for collision repairs?

    Yes. Professional repair facilities typically coordinate directly with insurance providers to streamline the claims process, provide accurate repair estimates, and minimize administrative burden for the vehicle owner.